Frequently Asked Questions
Is Tallow Balm safe for sensitive skin and everyday use?
Our Tallow Balm is made with only three natural ingredients - grass-fed beef tallow, raw honey and essential oils - making it gentle enough for daily use on all skin types, including sensitive skin and even babies. It nourishes, soothes and hydrates without chemicals or irritants.
Can one Balm really replace all my other skincare products?
Absolutely. Our Tallow Balm is a true multi-purpose product. It works as a daily face moisturiser, lip balm, hand cream, body lotion and even a soothing treatment for irritation, redness or dry patches. With just one jar, you simplify your routine while giving your skin everything it needs- hydration, protection and natural healing.
How long does one jar of Tallow Balm last?
A little goes a long way. Because of its rich, concentrated formula, you only need a pea-sized amount per use. On average, a jar lasts between 1 to 3 months depending on how often you use it and whether it’s for face-only care or full body hydration.
Where are you located?
Our head office is located in Sydney, NSW, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at oniricowellness@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.